Shipping Policy

Free Shipping
Every fountain sold by FountainCrafters.com comes with FREE SHIPPING** anywhere within the contiguous United States of America. So the price you see is the price you pay, delivered direct to your home or business. We strive to make your shopping experience with us as simple and easy as possible - that's why the price of our products includes shipping. Furthermore, for most fountains we sell, you will not need to be at home to accept the delivery. However, our larger models may require a signature.

Total Delivery Time The total delivery time is how long it takes for you to receive your item after you place an order. This time usually lasts about 2-3 weeks and is comprised of the following two time spans:

1. Processing Time
Processing time is how long it takes an item to leave the warehouse after you place your order. This is the same as the "Ships In" time indicated on each product web page. Exact ship out times can be found on the product page of your fountain of choice. Fountains ship out on business days only.

2. Shipping Time Shipping time is the length of time your fountain spends in transit between our warehouse and your home. Once shipped, fountains take just 3-7 business days to arrive at your home.

Shipment Tracking
To accurately anticipate the arrival of your new FountainCrafters.com water fountain, we will e-mail you tracking numbers once your item has shipped.

*Please note that custom fountains take longer to ship out. No ship out times are guaranteed, and delays can occur if there are billing and availability issues. In these cases customers will be notified. **Exceptions to Free Shipping
Free shipping only applies to fountains shipped within the contiguous 48 United States of America. Offshore territories, HI and AK do not qualify for free shipping. Free shipping also does not apply to returned fountains. Customers who return fountains are responsible for shipping charges both ways.

Return Policy
In the unlikely event that you are not completely satisfied with your waterfall purchase, you are welcome to return the product to us within 30 days of purchase for a full refund of the purchase price, less original delivery and return shipping and handling costs. Free shipping does not apply to returned merchandise. Original shipping costs to your home or business will not be refunded. In order to ensure a full refund, the product must be returned unused, in new condition, with the original packaging materials intact. Please note that we cannot accept a fountain if liquid has been run through it. We ask that return shipping be prepaid by the customer, and all packages must be insured for the full retail value of the fountain. All returns must be accompanied by a Return Authorization Code. This can be obtained by calling our customer service department. Any return not accompanied by an authorization code cannot be accepted by our shipping department.